Privacy Policy

1. Information We Collect

Personal Information: We collect information you provide directly, including:

• Name, email address, phone number, and business details
• Communication preferences and marketing consent
• Business operational data shared during consultations
• Payment and billing information

Automatically Collected Information: We collect:

• IP addresses, browser types, and device information
• Website usage data, pages visited, and time spent
• Cookies and similar tracking technologies
• Analytics data from third-party tools

Business Data: During service delivery, we may access:

• Business systems, workflows, and operational data
• API keys, credentials, and integration data (handled securely)
• Performance metrics and business intelligence data

2. How We Use Information

We use collected information to:

• Provide and improve our AI transformation services
• Communicate about services, updates, and business opportunities
• Analyze business performance and identify revenue optimization opportunities
• Fulfill contractual obligations and deliver promised outcomes
• Comply with legal requirements and protect our business interests

Marketing Communications: We may use your contact information for marketing purposes. You can opt-out at any time.

3. Cookies & Tracking

We use cookies and similar technologies for:

• Website functionality and user experience optimization
• Analytics and performance monitoring
• Marketing attribution and lead tracking
• Service delivery optimization

You can disable cookies in your browser settings, though this may limit website functionality.

4. Data Sharing

Service Providers: We share information with trusted third-party platforms including:

• Make.com, Zapier, n8n (automation platforms)
• Calendly (scheduling)
• Google Workspace (business operations)
• OpenAI and other AI platforms (service delivery)
• Payment processors and CRM systems
• Airtable, Supabase (database systems)

Business Transfers: In the event of merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction.

Legal Requirements: We may disclose information when required by law or to protect our legal rights.

5. Data Retention

We retain data:

• As long as necessary to provide ongoing services
• As required by law or regulatory requirements
• As needed to protect our business interests and legal rights
• Client data is retained according to service agreements

6. Your Rights

Subject to applicable law, you may:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of personal information (with certain limitations)
• Opt-out of marketing communications
• Object to certain data processing activities

Note: Certain data may be retained for business operations, legal compliance, or contract fulfillment even after deletion requests.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Business Protection & Limitations

Service Delivery: Our services involve business consultation and automation implementation. Results may vary based on business factors outside our control.

No Guarantees: While we strive for positive outcomes, we make no guarantees regarding specific business results, revenue increases, or operational improvements.

Client Responsibility: Clients are responsible for:

• Providing accurate business information
• Maintaining security of shared credentials
• Compliance with industry-specific regulations
• Backup of critical business data

Intellectual Property: Any custom solutions, automations, or strategic recommendations developed during our engagement remain the intellectual property of Sunset Systems unless explicitly transferred in writing.

9. Industry Compliance Disclaimer

Important: This privacy policy covers our data practices only. For compliance with industry-specific regulations (HIPAA, SOX, PCI-DSS, etc.), clients must:

• Consult with appropriate legal and compliance professionals
• Implement additional safeguards as required by their industry
• Ensure all third-party integrations meet their compliance requirements

We are not responsible for ensuring client compliance with industry-specific regulations.

10. Use of AI & Automation Tools

We use AI-based tools and automation platforms to deliver services. These tools may process business data to:

• Analyze operational efficiency
• Generate automation recommendations
• Optimize workflow processes
• Provide business intelligence insights

AI Data Usage: We do not use your private information to train public AI models. However, anonymized and aggregated data may be used to improve our service methodologies.

11. Confidential Client Data

When handling confidential business data:

• We implement appropriate security measures
• Access is limited to authorized personnel only
• Data is used solely for service delivery purposes
• We recommend secure credential sharing methods

Client Acknowledgment: By engaging our services, clients acknowledge that business data sharing is necessary for service delivery and accept associated risks.

12. Limitation of Liability

Service Limitations: Our liability for any claims arising from our services is limited to the total fees paid for the specific service engagement.

Consequential Damages: We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.

Third-Party Integrations: We are not responsible for the performance, security, or data practices of third-party platforms used in service delivery.

13. Dispute Resolution

Governing Law: This policy is governed by Califorina law.

Arbitration: Any disputes will be resolved through binding arbitration rather than court proceedings, except for intellectual property disputes.

Venue: Any legal proceedings must be conducted in Placer County, CA.

14. Policy Updates

We may update this policy at any time. Material changes will be posted with an updated effective date. Continued use of our services constitutes acceptance of policy changes.

15. Contact Information

Data Controller: Sunset Systems
Email: nick@sunsetsystems.co

For privacy-related questions or to exercise your rights under this policy, contact us using the information above.

Last Updated: 08/20/2025

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